Frequently Asked Questions
Everything you need to know about finding your perfect dress at PromGirl.
How do I determine my correct size for a formal dress?
Since formal wear sizing often runs smaller than casual clothing, we recommend using our specific size chart found on each product page. Always measure your bust, waist, and hips, and choose the size that corresponds to your largest measurement.
What is your return policy for prom and evening gowns?
We accept returns on most dresses within 14 days of delivery, provided the security tag is attached and the garment is unworn. Please note that some clearance items are marked as 'Final Sale' and cannot be returned or exchanged.
How long will it take for my dress to arrive?
Standard shipping typically takes 3-5 business days within the continental US. We also offer expedited and overnight shipping options at checkout for those last-minute events.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. Once an order is placed, we are usually unable to modify or cancel it. Please double-check your size and color selection before finalizing your purchase.
Are the dresses on your site authentic designer labels?
Yes, PromGirl is an authorized retailer for all the designers featured on our site. We guarantee that every dress is 100% authentic and sourced directly from the original manufacturers.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and interest-free installment plans through Affirm or Klarna to help you budget for your big night.